1）Will it be safe to thaw and refreeze the frozen products?
Not recommended to do that as bacteria do grow after thawed. I will suggest you break the portion needed and keep the unthaw portion back.
For frozen products, if you won’t be able to consume it, yes, please cut the portion you will able to consume before it thaws. Do keep the remaining portion in the freezer to freeze it. When you will like to consume, thaw it and cook it, however, do not refreeze it back one you thaw it as per AVA guideline.
2）Order Cancellation ?
Cancellation request must be done 48 hours before delivery date. In the event of cancellation is accepted, email email@example.com or Whatsapp +65 – 88597819
customer is liable to the charges as below:
Payment via Stripe – Charges of 3.4% of your total bill plus $0.50 is required.
3) What is the delivery cost for our online store?
At this time, we do not offer any shipping options for our fresh poultry products. We only accept self-pickup at our store located at 493 Jurong West Street 41 #01-01 Singapore 640493.
4) What is the ideal consume term for fresh and frozen products?
For fresh poultry products, it is better to consume within 3 days; whereas for frozen products is within 6 months. However, for both fresh and frozen products, do not refreeze it back once you thawed it as per AVA guideline.
5) Any perks for new customer at Orion Marts Online?
You are entitled to a 10% off first time purchase when sign up newletter ,enter the courpon code at the checkout page to enjoy the offer!
6) Can I change the Pickup date or items after order placed at Orion Marts Online?
Please contact Orion Marts Online hotline at 88597819 at least 2 days before the initial pickup date. Any request later than 2 days before initial date will not be accepted. Hotline operating hour is from Monday to friday 8:30am – 5:30pm , except public holidays.